DEFY BAD AFTER SALES SERVICE

I bought a new Defy fridge in 2014. The water dispenser broke in March this year. I phoned Defy Service station a couple of times and they promised to phone me back. They never phoned back Eventually when I spoke to Shaun he said they have it in stock but I have to order through my nearest dealer, i.e. Grahams electric in Strand I spoke to Keith several times. He confirmed that they do not receive any feedback or parts from Defy. Some customers wait since October last year. I phoned Defy again today. They just don't answer the phone. I will never ever recommend Defy to anybody, on the contrary I will spread word of this bad service as fast and as far as I can. One feel powerless not to be able to replace a simple part like a water dispenser. The calls must have cost me almost R100 or more.<br> Where is the top management of Defy? There are no service at all, not even bad service.