Defy Authorized Service Centre - POOR SERVICE DELIVERY

I purchased a Defy Twin Tub washing machine from Takealot in August 2024. After 6 months my spin motor broke and the technician replaced the motor, a month later the new motor burnt out. After numerous calls someone eventually came out to have a look and advised the motor was burnt out and advised he would submit a report the next day, i.e. 09/04/2025. A week later I followed up & learnt the report was only submitted on the 17/04/2025. I'm still waiting on Defy to contact me wrt a technician coming out to replace the spin motor. Numerous calls have been logged since then & the matter was escalated to the regional manager (Basil de Klerck) last week and he still hasn't contacted me. Its now more than a month later and nothing has been done yet. The service is disgusting as I need to follow up all the time for a washing machine that is still under warranty! Hopefully this will get someone's attention faster! Service Centre Cape Town ***