nB
natasha B

1 reviews | Active since Dec 2017

19 Aug 2023, 13:15

DEFY AUQAWAVE 14kg WASHING MACINE

DEFY AUQAWAVE 14kg WASHING MACHINE. I would rather handwash my clothing than buy another DEFY washing machine. Clothing is still soaking wet AFTER the spin cycle - If it spins at all! According to DEFY the machine only spins when you have a full load...ooo and if you have a full load it gives the unbalanced load error.The first machine I received entire motor were loose, it did not drain, the sensors to stop water from pouring into the machine did not work so I had to baby sit the machine to prevent it from overflowing. They replaced it ..... 1. I noticed the back panel were assembled incorrectly 2. Some of the covers of the *****s were missing 3. The lid stays open even if the machine is busy washing 4. Even with high water presure the water bearly drips into the machine 5. After spinning the clothing is still wet 6. Like I said before....if it spins ...it just keep filling with water.

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Replies (1)
Defy Appliances
Defy Appliances's reply21 Aug 2023, 10:01
Official
Good morning Natasha, 

We apologize for the inconvenience you may have experienced. 

We want to assure you that our customer service team received your query and details. 

We understand the importance of your request. We will do our best to address it promptly. 

Please do not hesitate to contact us if you have further questions or concerns.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za