mL
marianna L

1 reviews | Active since Feb 2024

07 Feb 2024, 13:22

Defy Aquawave Toploader Washing Machine

Defy 14kg Aquawave - frustration upon frustration. There are 2 settings - Eco & Quick. For Eco - the water is so little you cannot even wash 2 items because it does not get wet. For Quick - the water is a little bit more but not nearly enough and on both the water level cannot be adjusted manually. So the next cycle, to choose from, is nearly an hour long. And then it gets easly unbalanced. Then it takes in water again to level itself - more water and more electricity wasted. I am very unhappy with the washing machine and will not recommend it to anyone.

0
Replies (5)
Defy Appliances
Defy Appliances's reply07 Feb 2024, 15:21
Official
Good Day Marianna, 
We apologise for this experience. 
The issue has been escalated to the team for assistance and resolution. 

Warm regards,  Customer Care Team Defy Appliances (Pty) Ltd  
mL
marianna L's update07 Feb 2024, 18:42
Reviewer Update
Dear Defy Customer Care,

Thank you for replying - I appreciate it and look forward to a resolution.

Kind regards,
Marianna
Defy Appliances
Defy Appliances's reply08 Feb 2024, 15:32
Official
Good day Marianna, 
The team has been trying to call you with no success since yesterday-the phone rings once and disconnects. 

Kindly provide an alternative cell number in the private reply. 

Warm regards,Defy Customer Care

mL
marianna L's update15 Feb 2024, 15:17
Reviewer Update
I am sorry to say that there is no solution to the problem - the settings are what they are. I would NEVER EVER have bought this washing machine if I knew this.
Defy Appliances
Defy Appliances's reply19 Feb 2024, 12:41
Official
Good day Marianna, 
As per our consultants advice- unit is working according to specifications, kindly reduce the load for short cycles. 

Warm regards,Defy Customer Care