DEFY appliances will never have place in my house again.

I have all my years used Defy appliances and bought my children a washing machine for their wedding gift. Within 3 weeks it started making awful noises and jumped around. They sent a tecnician but promised it will be replaced. Howevere nothing came of the replacement and now 5 months later it finally broke. the technicians came out but is giving cochroaces the blame for the final breakdown. this unit has been with them for not even 6 months - and their house is fumigated. For all we know the cochroaches were there before the machine was delivered to them. However, this is not the major complaint, it is the service. Defy never came back to the children advising them what to do, the cost involved, etc. It is now 2 months that they have to sit without a washing machine. I am also hugely disappointed in Hirsch for their backup support. I really don''t know why my child went there to purchase the appliance with them. Most disappointing experience I have had with Defy!!!!!