NM
Nkuli M
1 reviews | Active since Apr 2025
23 Apr 2025, 11:33
DEFY APPLIANCES WARRANTY NOT HONEST
I bought a fridge from HifiCorp East London. When the shop has to replace it I am told the fridge had been upgraded l must pay R2000 (two thousand rand) in order for me to get the new fridge. I have no fridge for about 3 weeks now. No need to explain the inconvenience.
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Defy Appliances's replyOfficial
12 May 2025, 10:53Good day Nkuli,
We apologise for the inconvenience.
Kindly refer to the warranty terms and conditions "
We apologise for the inconvenience.
Kindly refer to the warranty terms and conditions "
- Should an appliance qualify for a replacement, but the specific model is discontinued or not available in stock, Defy reserves the right to charge the appropriate monetary difference should the replacement unit be of an higher specification or regarding the current used lifespan."
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply12 May 2025, 10:53
Official
Good day Nkuli,
We apologise for the inconvenience.
Kindly refer to the warranty terms and conditions "
We apologise for the inconvenience.
Kindly refer to the warranty terms and conditions "
- Should an appliance qualify for a replacement, but the specific model is discontinued or not available in stock, Defy reserves the right to charge the appropriate monetary difference should the replacement unit be of an higher specification or regarding the current used lifespan."
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd