Defy Appliances suck....no after service

On the 1st December 2018 we bought a chest freezer from Game at the Shelly centre....2 weeks later we noticed the inside plastic is cracked badly. Went to report it and we were told Defy will come and inspect it. With they did...came back to us and told us it's a direct swop...but that was 4 weeks ago..I haven't heard anything back yet. Trying to contact Defy is a nightmare because the ********** number (Salina was her name) told me to contact another no ********** ...te receptionist is so useless she keeps putting g me on hold...I held on for more than 5 min before I knew she's not bothered to help. So...be careful when buying Defy products...after service sucks so bad. I'm fuming...nobody wants to help us and this stupid thing we paid so much money for is now broken and it's not even 3 months old...sick of bad service. Sick of it.