Defy appliances poor quality service

My defy fridge is under guarantee and the fridge was not cooling, I logged a complaint on 31 October 2021, the technician came to my place on 3rd November 2021 to check the fridge, he said the fridge has to be taken to the workshop for further assessment, it took defy more than 3 weeks to come and collect the fridge, I had to call defy everyday to tell them to come and collect the fridge and they promised the fridge will be collected on the next day and they never collected the fridge until I called the manager Ishmael Khakhi who arranged the fridge to be collect and it was collected as he promised. After 3 day I called defy to get a report on the fridge, I was told the fridge engine is damaged, the engine cannot be repaired and I was told I will be getting a new fridge. I waited for them to deliver the fridge from 23 November 2021 as promised till today 15 November 2021, the fridge has not be delivered and I called them on the 13th December 2021 to check n I was told they can only help me with a loan fridge for me to get through holidays and the loan fridge was not delivered as promised to be delivered on 15 December 2021. I will never buy any appliance from defy, their service is very bad, I will never advise any1 to buy any defy appliance.