Defy Appliances-Pathetic Service-Call Centre/Service Centre

I bought my Defy hob and oven set in around June/July 2020 and then installed same in my newly renovated apartment in August 2020. After moving in I decided to try my new oven only to find issues with the brand new unit. The light in the oven blew within minutes of turning it on and then things got worse. The oven started to over heat across the front panel and then started to heat the newly installed countertop above the unit. The dials got so hot you were unable to change the temperature down without a cloth. After some correspondence with both Makro (who are just as useless) Defy set out a technician to do an assessment. The bulb in the oven was changed and the technician proceeded to test the unit however refused to touch the front panel of the oven that I have had to do when using it. Defy came back saying there is no fault on their end and nothing wrong with the unit and are not replacing it. Makro followed the same narrative and that’s why I spent another R50 000.00 at Hirsh’s and sent the slips to the Makro manager. Anyway fast forward just over a year and the hot plates on the hob have warped due to heat (only explanation ) I called Defy to have a technician sent out which is a whole other story as they don’t know what’s going on. I’ve had better service from petrol stations in the Karoo. Again a technician came out at his convenience to do another report. That was over a month ago and I have not heard from them since. Granted it was December but I guess like most service providers in South Africa, they are doing so well they can afford to shut down and not assist customers for 5 weeks. I called again in the beginning of January to find out what Defy is going to do about my warped faulty unit. The agent said we don’t have a technician report so there is nothing we can do. Again just a pathetic excuse from a poorly trained Call centre agent that had no result. I’ll never buy a Defy product ever again.