Defy appliances - No warranty after sales service

My Defy washing machine broke on Saturday 17th March. I phoned 3 times before they sent out a technician - he came out Friday late afternoon on 23 March. (And they only told him about my problem on Friday morning!)I had to phone again today(Tuesday 27 March) to find out what was happening after being told I would receive a call on Monday for an update. I was told the part will only arrive next week some time. When I asked them what is their procedure now, as that means I wouldn't have had a washing machine for over 2 weeks. Tony's response was that it is not their problem as they have ordered the part. What about a spare washing machine to use in the mean time - answer no we don't offer second hand machines to customers as it's not safe. Ok? And do you pay for the washing that I now have to pay for, because the machine is under warranty and should never have packed up. Tony's response is that its not his problem, they have ordered the part and he has done his part. I have a child that is not only potty training but is sick with the flu, so my washing is a bit more than normally. Defy doesn't give a dam!! What terrible service!! I will NEVER buy another Defy product EVER! Especially with customer service of I DON'T CARE ATTITUDE!!