IW
Ian W
1 reviews | Active since Oct 2025
30 Oct 2025, 15:29
Defy Appliances
Defy products do not last and the replacement spares are ridiculously expensive.
I have 3 Defy products that have broken eg Defy 6kg front loader - R2300 ex vat for a pc board excl installation - New machine is R4500.
I am too scared to ask for prices for my dishwasher motor.
I will never buy another Defy appliance :-)
Helpful (0)
Replies (9)0
Replies (9)
Defy Appliances's replyOfficial
30 Oct 2025, 15:34Good day Ian Wood,
We apologise for the inconvenience caused.
We understand that replacement parts can sometimes feel costly. Please know that we always strive to keep our spares as economical as possible while maintaining quality and safety standards. These genuine parts also come with a 1year warranty.
Warm regards,
Defy Customer Care
We apologise for the inconvenience caused.
We understand that replacement parts can sometimes feel costly. Please know that we always strive to keep our spares as economical as possible while maintaining quality and safety standards. These genuine parts also come with a 1year warranty.
Warm regards,
Defy Customer Care
Defy Appliances's reply30 Oct 2025, 15:34
Official
Good day Ian Wood,
We apologise for the inconvenience caused.
We understand that replacement parts can sometimes feel costly. Please know that we always strive to keep our spares as economical as possible while maintaining quality and safety standards. These genuine parts also come with a 1year warranty.
Warm regards,
Defy Customer Care
We apologise for the inconvenience caused.
We understand that replacement parts can sometimes feel costly. Please know that we always strive to keep our spares as economical as possible while maintaining quality and safety standards. These genuine parts also come with a 1year warranty.
Warm regards,
Defy Customer Care
IW
Ian W's updateReviewer Update
30 Oct 2025, 15:44It does not feel like they are costly they are!
We end up having to way up repairing or buying a new appliance.
Like I said I will never buy another Defy appliance.
We end up having to way up repairing or buying a new appliance.
Like I said I will never buy another Defy appliance.
IW
Ian W's update30 Oct 2025, 15:44
Reviewer Update
It does not feel like they are costly they are!
We end up having to way up repairing or buying a new appliance.
Like I said I will never buy another Defy appliance.
We end up having to way up repairing or buying a new appliance.
Like I said I will never buy another Defy appliance.
IW
Ian W's updateReviewer Update
31 Oct 2025, 09:04Defy 6kg DAW386
IW
Ian W's update31 Oct 2025, 09:04
Reviewer Update
Defy 6kg DAW386
IW
Ian W's updateReviewer Update
31 Oct 2025, 10:21Thats not too bad I was quoted R2300 ex vat
Do you know what the labour cost would be?
Do you know what the labour cost would be?
IW
Ian W's update31 Oct 2025, 10:21
Reviewer Update
Thats not too bad I was quoted R2300 ex vat
Do you know what the labour cost would be?
Do you know what the labour cost would be?
IW
Ian W's updateReviewer Update
31 Oct 2025, 10:26Hi Sorry The model no is a DAW382.
PRODUCT CODE ***
6kg Front Loader
PRODUCT CODE ***
6kg Front Loader
IW
Ian W's update31 Oct 2025, 10:26
Reviewer Update
Hi Sorry The model no is a DAW382.
PRODUCT CODE ***
6kg Front Loader
PRODUCT CODE ***
6kg Front Loader
IW
Ian W's updateReviewer Update
31 Oct 2025, 11:28Can I book a repair with you?
IW
Ian W's update31 Oct 2025, 11:28
Reviewer Update
Can I book a repair with you?
Defy Appliances's replyOfficial
31 Oct 2025, 11:31Good day Ian,
Yes, we can log a service job for you.
Please advise on your province, and we will get a service agent in touch.
Warm regards,
Defy Customer Care
Yes, we can log a service job for you.
Please advise on your province, and we will get a service agent in touch.
Warm regards,
Defy Customer Care
Defy Appliances's reply31 Oct 2025, 11:31
Official
Good day Ian,
Yes, we can log a service job for you.
Please advise on your province, and we will get a service agent in touch.
Warm regards,
Defy Customer Care
Yes, we can log a service job for you.
Please advise on your province, and we will get a service agent in touch.
Warm regards,
Defy Customer Care
IW
Ian W's updateReviewer Update
05 Nov 2025, 14:36Good Day - Service call no ***9
The technician is here to replace the PC board but as mentioned the price that you quoted was R1171 ex vat and on his sheet is says R 1700 ex vat.
Please explain as if its R1700 for the part it is not worth me repairing and I will buy a new machine and defineatly not DEFY
The technician is here to replace the PC board but as mentioned the price that you quoted was R1171 ex vat and on his sheet is says R 1700 ex vat.
Please explain as if its R1700 for the part it is not worth me repairing and I will buy a new machine and defineatly not DEFY
IW
Ian W's update05 Nov 2025, 14:36
Reviewer Update
Good Day - Service call no ***9
The technician is here to replace the PC board but as mentioned the price that you quoted was R1171 ex vat and on his sheet is says R 1700 ex vat.
Please explain as if its R1700 for the part it is not worth me repairing and I will buy a new machine and defineatly not DEFY
The technician is here to replace the PC board but as mentioned the price that you quoted was R1171 ex vat and on his sheet is says R 1700 ex vat.
Please explain as if its R1700 for the part it is not worth me repairing and I will buy a new machine and defineatly not DEFY
Defy Appliances's replyOfficial
05 Nov 2025, 15:04Good day Ian,
As we advised, the discount has been app****, and we will honour it.
We are arranging contact with the technician to rectify this mistake in the quotation.
Warm regards,
Defy Customer Care
As we advised, the discount has been app****, and we will honour it.
We are arranging contact with the technician to rectify this mistake in the quotation.
Warm regards,
Defy Customer Care
Defy Appliances's reply05 Nov 2025, 15:04
Official
Good day Ian,
As we advised, the discount has been app****, and we will honour it.
We are arranging contact with the technician to rectify this mistake in the quotation.
Warm regards,
Defy Customer Care
As we advised, the discount has been app****, and we will honour it.
We are arranging contact with the technician to rectify this mistake in the quotation.
Warm regards,
Defy Customer Care