Defy Appliances disappointing customer service

I am very disappointed customer and I feel like Defy is mistreating us at home since we are from black struggling family. We bought the fridge December 2015 and from the time we bought it it was faulty as it was always making noise and temperature was always off but we continue using it. Then it started breaking down from 2016 and they would come to fix it and same thing will happen again. What hurt me the most is the incident that happened last year December where we had reported that the fridge was not working in the beginning of December but they only came to fetch the fridge in the middle of January after we had suffered the whole of December 2018 not knowing where to store our food and we ended up not buying food such as Ice cream and more. After they fetched the fridge in January 2019 for repairs it didn't take them longer to bring it back but guess what it was still the same if not worse. Then we logged a complaint once again on the same month of January 2019 then again it took them almost a month to come back to us but finally they did last week and same thing happened they collected the fridge for repairs and brought it back this week and now the top part is not working at all it like a cupboard and the deep freezer in the bottom is like the normal fridge as it not freezing the food... I am really out of words for such disturbing service from this so called company.

As it is we going to run out of warranty with a broken fridge because it looks like their technicians clearly they do not know what they are doing but they can just do a civil thing a replace this whole ruined fridge as it will never be the in a good working condition...