Defy Appliances

Item: Defy Appliances
Rating: 1
Author: Frans S

I locked a call to repair my Defy stove on Monday morning, 23 May 2022. It is Wednesday's, 25 May 2022 - no response. I tried to phone Defy Bloemfontein - no answer on 3 efforts. Finally after another 2 tries, a lady picked up, took my details and promised to phone back. After 4 hours of silence, I phoned again, now a gentleman picks up, took all my detail again and promised to phone back - 3 hours later, not a word. Am I impatient and unreasonable?

Helpful (0)

Replies (3)

Defy Appliances's replyOfficial

27 May 2022, 02:27

Good Day, Frans.

Apologies for the frustration & inconvenience caused.

We will forward the above job number and your details to our service team.
A Representative from the Defy team will be in touch with you during the day.

Kindest Regards,
~ISD

Defy Appliances's reply27 May 2022, 02:27

Official

Frans S's updateReviewer Update

27 May 2022, 10:46

This case was solved satisfactory.
Thanks Defy for your call.

Frans S's update27 May 2022, 10:46

Reviewer Update

This case was solved satisfactory.
Thanks Defy for your call.

Defy Appliances's replyOfficial

02 Jun 2022, 22:40

Thanks for the valuable feedback, Frans.

Kindest Regards,
~ISD

Defy Appliances's reply02 Jun 2022, 22:40

Official

Thanks for the valuable feedback, Frans.

Kindest Regards,
~ISD