DEFY APPLIANCES AFTER SERVICE

I purchased a Defy Autofan oven for R38,000.00 about a year ago. As my kitchen was under renovation it was not yet installed . During the very bad storms a month ago, the oven door smashed. I notified my insurance who asked me for a damage report from DEFY. Its been a month now and I am still waiting for a technician to arrive. I agreed to the cost of such technician at R790 callout fee. Its now a month later and still no technician. I have called in with my JOBNo *** about 12 times butIi get no joy. I get told he will be here in 48 hours, on 21st Nov, on 2th Nov but its now 4 Dec and Im still waiting. When I call in and ask to speak to a manager on *** I get put through but nobody answers and the call is cut. I will never again buy any appliance from Defy. Their service and treatment of customers is appalling and way below standard. Im a very disappointed and angry customer. I would not recommend anybody buy anything from Defy as their after service is NON EXISTANT.