Defy Appliances

Hi peter ive tried to purchase 2 deep freezers on the 14 November 2019 from Defy Appliances. I was told that it would be delievered in 7-10 days but then it was not received which I waited for from the 25 of November 2019. I called Defy to find out from Patty Ray at accounts what was happening she then put me through to Value Logistic Trucks. There I was told it would get the deep freezes that evening yet again it was not delievered. The following day I called again the same story then I called HQ. They said that they would refund me of 11k which I transferred directly when purchasing these freezers. I am still waiting for my refund!! I am highly disgusting in Defy Applications Customer services. I truly would not purchase from them again due to all of this. I am currently still waiting for my 11k. Truly disappointed.