Defy appliances

I purchased a high end defy fridge freezer in the last 30 months defy has been out every 6 months to repair it and I has lost every time all my food cause they take so long to come out to repair and they have no consideration for a customer They customer service is absolutely poor , they now said that they will replace the unit it’s been 2 weeks and nothing is happening can u imagine 2 weeks without a fridge and freezer , the company I purchased it threw was hircsh and they are none the better than defy poor customer service, I will never purchase another defy brand nor will I recommend it to anyone