DEFY Appliances

I bought a 13kg DEFY top loader washing machine from Builders in 2017. After 3 months, the machine was already giving issues. Call out was logged and the engineers advised that we clean the filter daily for the machine to operate correctly and some other nonsense about the pump. not even 12 months later, the machine was now destroying clothing and sheets and towels as its spin was so aggressive...even when put on gentle mode. Another call logged - apparently a chip inside the bin was causing the tearing so bin had to be replaced. Nothing done re violent spinning even when balanced properly. Again, not even 12 months later, due to aggressive spinning, the bottom spinning mechanism totally ********** of the machine. Fed up, I contacted Fannie at Defy on *** (switchboard but Eskom answers calls quicker so be prepared to wait) who promised to get back to get back to me after researching my case. 4 days later, after no call back, I phoned Fannie again to which he told me their lines were down for the morning so still investigating. I asked for a time that he would get back to me, being promised the following morning latest. Following afternoon, still no reply so called in again to be told the machine will not be replaced (even though I was willing to accept a refurbished front loader) and will be repaired in 4 days time - at this stage I am without washing machine for 12 days, 10 days from reporting issue. Long story short, I offered DEFY an opportunity to rectify and retain a long standing client but they happily rejected the offer. Avoid DEFY like the plague! Their appliances are of poor quality and their service is of lesser quality,.