1 reviews | Active since Nov 2021
Defy appliance poor quality
Very dissatisfied!!! I bought a washing machine in Jan 2021 at house and home Menlyn, the machine seems to be very loud but thought maybe that's how defy is and after a few months the door hinges started falling off. Defy technician came to clip back the hinge but obviously did not solve the problem as it keeps coming out. Now the machine jams when spinning the clothes and restarts everytime, the technician came back and said there was no issue with the machine I should reposition my entire drain. Basically I should demolish the walls and redo my plumbing to accommodate defy's machine wow! I tested what the technician recommended and the issue is still there I have used Samsung for years without issues on the same drain, the machine wants to spin 1 item at a time otherwise it jams. I am very frustrated and want my money back house and home meyn does not want to take back their machine.
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Your technician was sent to fix the machine for the hundredth time and it is still not working properly, I suggest you come and collect it and refund me my money please. House and home is telling me they cannot refund.
Thank youi
Your technician was sent to fix the machine for the hundredth time and it is still not working properly, I suggest you come and collect it and refund me my money please. House and home is telling me they cannot refund.
Thank youi