Defy appliance not good quality anymore and after sales service even worse

Purchased a Defy Fridge/Freezer combo 14/07/2025 @ Macro Bloemfontein. 1st Freezer drawer broke Aug 2025, Did return to the store- was informed this was not covered by warranty. Jan 2026 second drawer broke. Request from Defy to give quote on replacement of drawers . First mail send to service@ defy 20/02/2026. She rep****, that a agent will get back to me. Send a follow up mail. Did not get contacted. 11/03/2026. I also mentioned my disappointment on FB where they have a competition running for Fridge/Freezer. In my mind. A very bad product with even worse after sales service. Then suddenly get message from Defy stating the apologize, someone will get in contact ....OO my goodness how many times do you have to hear that !!! This freezer is not even 1 year old with 2 broke freezer drawers and I cannot even get a quote to replace broken drawers which I feel should have at least been covered by a 6 month guarantee. VERY VERY disappointed that I bought this brand fridge. Had to by another combo and opted for another brand, smaller though , but hopefully with better service!!!