SS
Samantha S
1 reviews | Active since Mar 2018
11 Jul 2023, 20:02
Defy Aplliance Only last a year! Bad quality
I bought a Fridge,oven set Hob and slim touch plate and fridge last year Feb from Defy.
In March i called to repair by slim touch plate Error 22. They had to replace motherboard.
For 2 weeks now ive been stuggling to get a Technician to come and have a look at the hob since its not working.
Keep on getting sms's to write a review of the repairs they did.
What repairs..
I will never buy a Defy appliance again it only lasts one year.
My bleady cupboard are damaging because of the steam.
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Defy Appliances's replyOfficial
12 Jul 2023, 12:31Good Day, Samantha.
We apologize for the inconvenience and frustration you have experienced with your Defy hob. We understand your dissatisfaction with the performance and quality of the product. We apologize for the delays in getting a technician to address the problem. This is not the level of service we strive to provide, and we are committed to rectifying the situation promptly.
We value you as our customer, and we want to make things right. Our customer service team will be in touch with you to address the situation and find a suitable solution.
Once again, we apologize for the negative experience you've had with our appliances. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the inconvenience and frustration you have experienced with your Defy hob. We understand your dissatisfaction with the performance and quality of the product. We apologize for the delays in getting a technician to address the problem. This is not the level of service we strive to provide, and we are committed to rectifying the situation promptly.
We value you as our customer, and we want to make things right. Our customer service team will be in touch with you to address the situation and find a suitable solution.
Once again, we apologize for the negative experience you've had with our appliances. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply12 Jul 2023, 12:31
Official
Good Day, Samantha.
We apologize for the inconvenience and frustration you have experienced with your Defy hob. We understand your dissatisfaction with the performance and quality of the product. We apologize for the delays in getting a technician to address the problem. This is not the level of service we strive to provide, and we are committed to rectifying the situation promptly.
We value you as our customer, and we want to make things right. Our customer service team will be in touch with you to address the situation and find a suitable solution.
Once again, we apologize for the negative experience you've had with our appliances. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the inconvenience and frustration you have experienced with your Defy hob. We understand your dissatisfaction with the performance and quality of the product. We apologize for the delays in getting a technician to address the problem. This is not the level of service we strive to provide, and we are committed to rectifying the situation promptly.
We value you as our customer, and we want to make things right. Our customer service team will be in touch with you to address the situation and find a suitable solution.
Once again, we apologize for the negative experience you've had with our appliances. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving