Defy and Hirschs

About a month ago we experienced an extended power failure. About a day and a half into the power failure we heard a loud pop inside our 3 year old Defy fridge and again about 4 hours later again and discovered that the fridge door didn't close. We found that the back plastic cover inside the fridge had become unstuck and popped out like a balloon. When the power came on a day and a half later we found that the bottom freezer worked but not the fridge. We reported it to Hirschs and they provided contact details of Defy. We provided videos and images and sent a contracted technician within a day or 2. He sent his assessment to Defy and within 3 days reported that they have instructed Hirschs to replace the fridge. Within a few days Hirschs arranged transport and collected the old fridge. Special thanks to Ishmael Mosweu at Defy for his quick responses to our emails and to Jaimee-Leigh at Hirschs Milnerton Cape Town who arranged the transportation. Proof that you can "Rely on Defy". Many thanks to all, great service!!!