Defy after sales support does not exist

I Mr S Naidoo called Defy customer care on 31 January 2013, reference number 845332, a call was logged for a technician to come out which happened after 3 or 4 days later. My double door fridge was assessed and the technician advised it will take 10 working days to order the rubbers from supplier and then will be back to replace old defective rubbers. It is now April 11 2018 and we still WAITING. I called your customer care number multiple times and everytime they say they will escalate the matter but never do the call back or follow up. WORST AFTER SALES AND SUPPORT from Defy. Never will I buy a product with a Defy name and will not recommend your product. My warranty does exist still and its your problem to fix as promised. Next step is to media and ombudsman for assistance.

Mr S Naidoo ********** **********