Defy after sales service sucks.

In the evening of June 1st my side by side Defy fridge/freezer started displaying temperature errors which required me to log a call with Defy to resolve. Keeping in mind that this fridge has a 3 year warranty and was purchased last year, let alone that a fridge is a necessity. I was told that someone will attend to my fridge on the 2nd June, and was informed in the afternoon of the 2nd that it will only be looked at on Monday. Needless to say the Defy team only arrived on Tuesday, spent 5 minutes and made the decision to replace a main circuit board, which they could only get to me on the Friday the 8th June. I contacted Defy “Customer Service” and on Thursday, was told that a manager will call me. I am still waiting for this manager to call me. Again, this fridge/freezer is a necessity and still under warranty but Defy chooses to ignore this. On Tuesday, 12 days later, I received a mail from a service advisor telling me that the fridge will be fixed today. True to his word a technician came to fix it but now realise that they need another board which will take another week or they can just strip it off another fridge (maybe). Makes me wonder if Defy repairs are managed through trial and error. I spoke to a lady Tracy who tells me that Defy does not have a Customer Services Manager and I cannot speak to anyone. This raises a question that if a company does not have a customer services division, do they then really care about the customer? Looks like I will only have a fully working fridge in a month. I can only imagine what is going to happen when the item is out of warranty. By the way I have still not recieved a call from anyone at Defy.