1 reviews | Active since Jan 2024
Defy 8kg Top Loader Refund
Hi I bought a Defy 8kg Top Loader washing machine From Fair Price Southgate, Johannesburg on the 29th of November 2023, I had it for 2weeks and the machine started giving me a error (POR) which means Power ou of Range. I logged a call at the Defy contact centre *** and a job card was created under the REF no:*** a technician came out did the assessment and made me aware that the PC Board need to be replaced. I have not received any feedback from DEFY for 3 weeks now and deeply disapointed I have made seferal calls to the contact centre and could come through, eventualy I came through and the consultant made me aware that the job is pending and gave me a spare part warehouse contact number but unfortuntely I couldnt get through. I sadly regret that I ever bought this product and request a solution from this South African manufacturing company to either refund or replace the product. Regards Shaun ***
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The issue has been escalated for resolution and feedback.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The issue has been escalated for resolution and feedback.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Its me again with the same problem as the last, my current unit was exchanged a year ago, but now I'm experiencing the same problem. I have logged a call with a gentleman by the name of Sithle, I gave him my particulars but he never came back to me, my Top Loader is currently not work for two weeks now. My unit did give me the POR error in November 2024 I chatted with a consultant and followed her instructions the unit then worked fine until two weeks ago, could you guys please come back to me with a permanent solution, this is causing a lot of inconvenience at home and we just want peace of mind please.
Shaun
***
Its me again with the same problem as the last, my current unit was exchanged a year ago, but now I'm experiencing the same problem. I have logged a call with a gentleman by the name of Sithle, I gave him my particulars but he never came back to me, my Top Loader is currently not work for two weeks now. My unit did give me the POR error in November 2024 I chatted with a consultant and followed her instructions the unit then worked fine until two weeks ago, could you guys please come back to me with a permanent solution, this is causing a lot of inconvenience at home and we just want peace of mind please.
Shaun
***