Defy

202-12-22 I bought the Defy Rose Gold Oven and hob DCB115. The stove went completely off on 15 February, they sent their technician who identified the problem and advised to come back for fixing since he don’t have the required component on hand. And he was gone, weeks on end been making follow up calls and nothing. Until 10 May I had to physically visit the store I made the purchase from, refusing to leave the shop without my refund, then boom Defy can now act and they advised that a new stove will be delivered to my house within 3 working days. Indeed they delivered 13 May. 24 May, the stove stopped working, called defy directly and advised that I will need them to assist and they advised that they will send a technician, I expressed how I would like them to act with urgency and the agent assured me that a technician will be sent 26 May, and I waited all day, he did not show up.

I am so disappointed, I need a stove for my daily use and I have a family. My kids had to leave on either uncooked meals or take away meals for 3 months straight all in the name Defy.

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