Defy

I bought defy washing machine in January 2023, it was not working, called a&e about their machine, they said they don’t exchange I have to call defy to come and fix it, imagine fixing a new machine from box, defy took a week to come and fix, technician was not friendly as well. Now machine is not operating again. I called defy they said they will send a technician. I must do my laundry with my hands a&e took my money for a broken machine, A&E Trichardt your service is very poor and pathetic, I must now spend more money and my time while I paid the defy washing machine in cash.