CP
Cecil P

1 reviews | Active since Jun 2012

03 Sept 2025, 13:13

Defy 559L Brand new fridge Not cooling at all

If I could give zero I would ,

I bought a Defy 559L Fridge side by side at Makro this past Monday

It does Not cool both sides, what a disappointment And I had to go to Makro, who logged a call for an outsourced Technician to assess a new fridge. Then I can decide, repair, replace, credit or refund

What nonsense, well, no word from Defy

So, at my expense I'll take it back to Makro tomorrow

Surely this is Not rocket science, oh yes, and I paid R11000 and now the games

I just want my money back

I grew up with this brand You can Rely on Defy

Definitely Not anymore

0
Replies (3)
Defy Appliances
Defy Appliances's reply03 Sept 2025, 13:35
Official
Good day Cecil, 
We apologise for the issue. 
As per advise, the technician will have assess the unit for resolution. 

Warm regards, 
Defy Customer Care 
CP
Cecil P's update03 Sept 2025, 13:56
Reviewer Update
WHEN will your Technician do it !

  1. People have expectations when they buy new items

Anyways the Consumer act is clear

My choice is a Refund
Defy Appliances
Defy Appliances's reply03 Sept 2025, 14:00
Official
Good day Cecil,
Your choice is acknowledged but an assessment will still need to be done. 
The issue was escalated and the service team will be in touch shortly. 

Warm regards, 
Defy Customer Care