Defy 555L Sid by side appalling performance and service

I bought a Defy 555L Side by side fridge 20 Dec 2024 at House and home Bloem. The fridge was delivered on the 21st I unwrapped it as it wasn’t boxed due to it being on display. On 22nd I switched it on and the whole day went without it being cold. I set multiple settings with no success. I called House and Home on 24th and received a reference(*** ) that technicians will come. I went to house and home on 27 Dec advising that I have not been contacted till date 28 Dec no one has bothered to contact me I’m highly disappointed as I plan on taking the fridge back to the store first thing on Monday as I have received no joy. I spent Christmas Day with so much worry as the food got spoilt so know should I go into the new with a product that doesn’t work and being neglected as a customer. One of the employees at House and home did say that it’s Dec and Defy technicians are negligent when having to attend cases in Dec.

I work with clients day in and out and I know customers service. This is so disappointing I’m appalled with the service I have received.