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Nicolene B
1 reviews | Active since Jul 2020
23 Sept 2020, 15:18
Defy
I am not one to complain as i know how difficult life can be in the situation our country is in however i am so disappointed in the service i received with Defy Appliances. Placed an order for a glass top on the 3rd of September. Received an email stating that the warehouse does not have stock and will be in Cape Town the next week. I've made a payment and it's been 3 weeks and no glass top.
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Replies (2)
Defy Appliances's replyOfficial
23 Sept 2020, 15:21Hello Nicolene,
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team and a member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team and a member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
Defy Appliances's reply23 Sept 2020, 15:21
Official
Hello Nicolene,
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team and a member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced. We've escalated this to our Service Team and a member of our team will be in touch with you soon.
Kind regards,
Defy Marketing
NB
Nicolene B's updateReviewer Update
23 Sept 2020, 17:14They will most likely contacted and inform me to wait another week. Now how does one explain this to your client.
NB
Nicolene B's update23 Sept 2020, 17:14
Reviewer Update
They will most likely contacted and inform me to wait another week. Now how does one explain this to your client.