1 reviews | Active since Nov 2016

25 Jul 2018, 20:50

DEFY

The fridge was purchased and a day later had a dent on the front door and we called and reported it and they sent a agent a few weeks later to repair or replace the door since then this fridge has never worked well it freezes so bad that we can’t open the freezer drawers at all even if we turn the temperature right down to 1 and the rubber on the bottom freezer door is loose and doenst close properly,this has been the most disappointing purchase with endless problems, we have tried to contact defy yet they seem uninterested in assisting. Model :C385 350LT Purchased through House and home

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Replies (4)
Defy Appliances
Defy Appliances's reply26 Jul 2018, 08:14
Official

Hello Sameera,

Thank you for taking the time to get in touch with us and provide us with your feedback. We'd like to apologise for the unpleasant experience with your product. This is certainly not the level of service you should receive and we'd like to make this up to you.

Your profile does not provide any contact details. Please can you respond with your email address and telephone number so that a member of our team can get in touch with you to have this resolved as soon as possible.

Kind regards,

Defy Brand Team

Best regards,

Defy Appliances
Defy Appliances's reply26 Jul 2018, 08:14
Official

Hello Sameera,

Thank you for taking the time to get in touch with us and provide us with your feedback. We'd like to apologise for the unpleasant experience with your product. This is certainly not the level of service you should receive and we'd like to make this up to you.

Your profile does not provide any contact details. Please can you respond with your email address and telephone number so that a member of our team can get in touch with you to have this resolved as soon as possible.

Kind regards,

Defy Brand Team

Best regards,

Defy Appliances
Defy Appliances's reply26 Jul 2018, 08:14
Official

Hello Sameera,

Thank you for taking the time to get in touch with us and provide us with your feedback. We'd like to apologise for the unpleasant experience with your product. This is certainly not the level of service you should receive and we'd like to make this up to you.

Your profile does not provide any contact details. Please can you respond with your email address and telephone number so that a member of our team can get in touch with you to have this resolved as soon as possible.

Kind regards,

Defy Brand Team

Best regards,

Defy Appliances
Defy Appliances's reply26 Jul 2018, 08:15
Official

Hello Sameera,

Thank you for taking the time to get in touch with us and provide us with your feedback. We'd like to apologise for the unpleasant experience with your product. This is certainly not the level of service you should receive and we'd like to make this up to you.

Your profile does not provide any contact details. Please can you respond with your email address and telephone number so that a member of our team can get in touch with you to have this resolved as soon as possible.

Kind regards,

Defy Brand Team

Best regards,