DEFY 14KG BRAND NEW BROKEN WITH NO FEEDBACK FROM SUPPLIER AFTER SEVERAL DAYS. UNACCEPTABLE DON'T BUY DEFY

Defy 14kg Washing Machine – Second Breakdown in 5 Months and No Service Response!

I am beyond frustrated with both **Defy** and *HiFi Corp Greenacres. I bought a **Defy 14kg washing machine just 5 months ago, and this is already the second time I’ve had to call for repairs.

The machine is still under guarantee, yet there has been absolutely no communication from the technician or the service team. I reported the issue and was promised a follow-up, but days have passed with no call, no update, and no assistance.

It’s unacceptable that a brand-new appliance keeps breaking down, and even worse that the after-sales service is completely unresponsive. I am paying for a product that doesn’t work and a guarantee that means nothing if nobody takes responsibility.

I expect an urgent response, proper communication, and a permanent solution — whether that’s a full repair or a replacement. This experience has been extremely disappointing and unprofessional.

I would never recommend this brand to anyone, extremely unacceptable and disappointing. HiFiCorp doesn't have any answers and is only referring us to Defy but we as the customer who is sitting