DEFY 14 KG TOP LOAD WMACHINE THE NIGHTMARE OF THE CENTURY

I purchased the Defy 14 kg top load washing machine on the 1st of May 2024 at Makro. after the purchased I realised that the machine was not performing as per instruction, for example a simple wash the machine will wash the whole day until one feel the pain of the water usage and electricity; I even thought maybe it was my fault since I was using the brand for the first time; I then called my friend who had the same brand but different size and made, she advised me to use another option (eco) which I did and it was better for a while. I became frustrated after realising that I had lost the purchasing receipt; so I continue with the machine that doesn't carry instruction and it became worse when it stopped spinning so; I looked for the defy call centre number, I call them in the beginning of February 2026 and the lady advised me to go to Makro as they have the copy of my receipt, it was news to me because I was afraid all along to report the matter because I didn't have the proof of purchase.

I went to Makro on the 20th of February 2026 and they also made a booking with Defy on my behalf; on the 23rd February 2026 Victor and Kishal came to assess the machine, and they found that it was indeed not spinning and the memory also was not intact which affirms my suspicions; it was also found out that there were ****roaches and Victor said to me the company will not repair it because there were ****roaches and that was the cause of the machine not operating as it should, my question to him was I had a machine before the LG 8kg purchased in 2014 in the same house where there are ****roaches but it has been operating as it should and has never disappointed me like their machine he went quiet and later said to me what are you saying, I asked him what he meant he said if they sent the pictures to the company they won't repair; I was already irritated by his statement (because in my house I have other appliances but they are functioning well despite the roaches ) I told him to do what he is supposed to do because I didn't understand what he wanted me to do or say since I am not the technician; so I am telling my story so that people out there should think twice when purchasing DEFY appliances.

My first top load w machine was Samsung 11kg (purchased in 2003) I have used it until 2014 not because it was broken but because it was old, still have it and I later bought LG in 2014 until 2024 happy with it but was not performing because of age then I went and bought the night mare of a machine DEFY 14 KG WM MANHATTAN GREY my regret ever. I am not happy and I will never ever in my life buy anything written DEFY on it.