NM
Ntshidiseng M
1 reviews | Active since Jul 2021
06 Jul 2021, 16:02
Defy
I am so frustrated on how Defy respond to queries,I bought a stove in Dec & it malfunctioned in March,I reported at Makro where I bought it & they sent a Defy technician to fix It again broke in late April,I reported again but this time I told the technician to not repair but replace as I can’t have 1 appliance being fixed twice in less than 6months I have since not heard anything from any of them ,they only communicate when I call I have been without a stove for almost 3 months now & they are not taking my complain seriously Ntshidiseng Job no:***
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Defy Appliances's replyOfficial
06 Jul 2021, 16:04 Hello Ntshidiseng.
Firstly, we would like to apologise for the experience you had and we will to do our best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, we would like to apologise for the experience you had and we will to do our best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply06 Jul 2021, 16:04
Official
Hello Ntshidiseng.
Firstly, we would like to apologise for the experience you had and we will to do our best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, we would like to apologise for the experience you had and we will to do our best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team