HH
Hlu H
1 reviews | Active since Aug 2026
18 Aug 2026, 18:23
Defective fridge
I bought a fridge from Ok in 2025, i had a problem with the fridge since july .i logged a call 2 and a half weeks ago reference number ***6 and till today I have not received any kind of intervention ,Ok is receiving excuses from technician claims that my number is not working . What is worse is that this individual calls to say I'm coming but never pitches yoy move things around to make sure that he finds you at home but he doesn't bother himself to give you an update of why he cant come you are left wondering!! All they do is come up with excuses that have no solutions. DONT BOTHER YOURSELF BY BUYING A fridge!!! I requeste for a new appliance because this one was clearly defective it's pillar to post no commitment.
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Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
19 Aug 2026, 07:57Good day Hlu Hluke,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Defy Appliances's reply19 Aug 2026, 07:57
Official
Good day Hlu Hluke,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
HH
Hlu H's updateReviewer Update
24 Aug 2026, 10:26Technicians contacted me on Thursday,they came and attempted to fix the fridge which didn’t work they left and said they will come back on Friday and they did not,on Friday they said they will come on Saturday which they didn’t. It’s Monday now still no communication . I am disappointed in the brand. It’s been a month with this issue and I have spent and lost a lot of money because of this. If they are unable to fix it,why not replace it ???!!! Honestly my patience with the brand ran out!!
HH
Hlu H's update24 Aug 2026, 10:26
Reviewer Update
Technicians contacted me on Thursday,they came and attempted to fix the fridge which didn’t work they left and said they will come back on Friday and they did not,on Friday they said they will come on Saturday which they didn’t. It’s Monday now still no communication . I am disappointed in the brand. It’s been a month with this issue and I have spent and lost a lot of money because of this. If they are unable to fix it,why not replace it ???!!! Honestly my patience with the brand ran out!!
Defy Appliances's replyOfficial
24 Aug 2026, 14:13Good day Hlu Hluke,
We apologise for the inconvenience caused.The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
We apologise for the inconvenience caused.The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
Defy Appliances's reply24 Aug 2026, 14:13
Official
Good day Hlu Hluke,
We apologise for the inconvenience caused.The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
We apologise for the inconvenience caused.The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
HH
Hlu H's updateReviewer Update
13 Sept 2026, 18:19I guess I am back I again, I am tired and a am losing a lot of money on this fridge. My fridge was collected and taken to their workshop,it came back but 2 weeks later it has the same problem. I honestly cannot deal with this,I need my refund so I can get a different brand since defy has failed me more the 3 times. I’m done, I feel like I am taken advantage of. My lawyers will contact defy tomorrow.i need my refund.
HH
Hlu H's update13 Sept 2026, 18:19
Reviewer Update
I guess I am back I again, I am tired and a am losing a lot of money on this fridge. My fridge was collected and taken to their workshop,it came back but 2 weeks later it has the same problem. I honestly cannot deal with this,I need my refund so I can get a different brand since defy has failed me more the 3 times. I’m done, I feel like I am taken advantage of. My lawyers will contact defy tomorrow.i need my refund.