Defective Defy Fridge And Poor Customer Service.

Subject: Complaint: Defective Defy Fridge and Poor Customer Service

Dear Game and Defy Customer Service Team,

I am writing to express my disappointment and frustration with the service I received from Game Soshanguve Crossing regarding my defective Defy 323L fridge.

On October 1, 2022, I purchased the fridge from Game Soshanguve Crossing, where I was assisted by Katlego. However, on January 23, 2025, I contacted Game to report that my fridge was not cooling. Despite providing proof of a 5-year guarantee, I was initially told that the guarantee was only 2 years.

After visiting the store and showing them the receipt, a Defy technician was sent to repair the fridge on January 28, 2025. However, the technician was unprofessional and dismissive of my concerns about spoiled groceries. Furthermore, the repair was unsuccessful, and the fridge stopped working again the next day.

I have since been waiting for a senior technician to visit and resolve the issue. I am extremely dissatisfied with the poor customer service and the defective product.

I request:

1. A replacement fridge or a full refund. 2. Compensation for the spoiled groceries. 3. A formal apology and acknowledgement of the poor service I received.

I hope that you will take immediate action to address my concerns and provide a satisfactory resolution.

Sincerely,

Mokgadi