DEFECTIVE DEFY

Urgent Warranty Follow-Up – Defy Fridge/Freezer (Model DAC622) |Job no: ***

I purchased a Defy 350L Bottom Freezer Fridge (Model DAC622) on 27 April 2025 via Takealot as a Mother’s Day gift. While the freezer compartment works, the fridge section does not cool at all.

Takealot (even though it was within "30 days hassle free exchange" period,) directed me to Defy’s warranty department, and I submitted a claim accordingly. However, it has now been over 4 weeks with no response or resolution.