Deeply regretting buying a Defy Appliance.

I am very highly irrated with Defy. So I bought a Defy twin tub washing machine in January 2023 through Takealot. In May 2023 just 4 months after the washing machine broke, I logged a call and washing machine was fixed by Defy. In the same month of May just a week after the washing machine broke again. Now by this time rightfully so I was extremely irrated with Defy, just imagine a new washing machine breaking every other week. So I logged a call again also making it very clear that they should refund me so I can purchase another washing machine, cause clearly by the looks of it this washing machine is not of good quality. The technicians came out for a second time to assess what the problem is, only to find the the previous technician forget to put back a much needed ***** and that's apparently why the machine broke again. To my knowledge causing further damage to the already not good quality machine. This morning I called the service center just to be told the ticket is closed because I refused repair. Who does that, and in the mean time I the customer is sitting with a machine that's not giving me service. DEFY is definitely defying me.