Dangerous Product, Poor Assembly & Terrible Service

I don’t usually complain, but the service I’ve received from Defy has been the worst in a long, long time.

While baking, my oven door fell off while it was hot because it was missing two *****s from the factory. This is a serious safety issue -I could have been severely injured. On top of that, the top oven door doesn’t close properly; I have to lift it to get it to shut correctly, which is yet another sign of poor assembly.

To make matters worse, I have tried multiple times to get this resolved. I submitted contact forms, made calls, and eventually, a technician came out, only to tell me they didn’t have the required parts and would be in touch. That was two weeks ago. Since then, I have heard nothing, and my oven is still sitting without a door.

This level of disorganisation, lack of urgency, and complete disregard for customer safety is unacceptable. I expected far better from a brand like Defy, but this experience has been nothing short of frustrating and deeply concerning.