Damaged fridge still not replaced

We bought a Defy fridge on the 30th of May 2015. After accepting delivery, we noticed that the door to both the fridge and the freezer had dents on them. We contacted the store, who then contacted the service manager at Defy. No response until the 9th of June after I followed up with the store that the appliance was bought at. In this time, we did not use the fridge because we didn't want Defy to use that as an excuse for not changing the fridge. A major inconvenience. A rep came to inspect the fridge on the 12th of June 2015 and concluded that the foam on the inside of the door had collapsed and that the fridge will be replaced. It is now the 10th of July 2015 and we have still not heard anything from Defy. I contacted the rep from Defy yesterday (09 July 2015) who said he would get back to me today. It is now close to 16h00 and I have heard nothing. This is not acceptable. I am hoping that this complaint will result in some sort of action, although, with the poor service we have received thus far, it seems unlikely. I will be extremely reluctant to buy a Defy product again.