Damaged Fridge

On 23/07/15 I received my \new"fridge and freezer which I purchased from an online company in Cape Town. The following day the freezer was making a terrible noise and I also reported the fridge has a big dent on the side. A few days later a technician was sent to my house to repair the freezer which had a broken fan blade. I am still waiting for the fridge to be replaced. I was informed by the online company that defy could give me a R500 as compensation - I am not willing to accept this. I purchased a new item at a relatively expensive amount. I expect the item to be replaced with a new one less the dents. This is the same as me purchasing a new car only to take delivery and the door is dented in. This is unacceptable and very unprofessional on their part. Please can someone from Defy have the decency to contact me to make arrangements to replace the damaged item<br> """