Damage Machine

<p> </p> <p>I bought the defy washing machine with OK Furniture store Chis Hani Vosloorus , on the 07.12.2015. I did not use the machine when it was delivered. Janaury this year I started using the machine it was not spin i called the store the log a call with defy. The technician was send to fix the machine. The machine started spinning out of control was damaging the sides of the machine I call the store again the technicial was send the tried to fix the problem & the technician also scratched the machine while fix it .</p> <p>End February the machine was still doing the same thing not spinning damaging the sides. The techenicain was send to take photos. I waited since end February, end April I called the store I spoke to Gabriel who called Defy for a feedback , he was told the machine will be replaced with a new one. In May Gabriel from the store follow up with me to findout whether the matter is resolved or not. I told him still waiting he called defy, defy said they are look for the same model as soon as they have it will come collect & delivery a the new machine. On the 03 of June 2016 the Technician called to take another photo I was at work told him to come on Sa****ay he never came. </p> <p>I ve been calling the store speaking to Gabriel to findout what is going on he keeps on saying is busy with defy. Defy is also give hime a run around. Can DEFY & OK STORE tell me what i need to do to resolve the matter cause I can't have this damage machine which I'm STILL PAYING ON MONTHLY BASIS? </p>