NK
Nazrene K

1 reviews | Active since Mar 2009

26 Jan 2025, 01:54

Crack up over Defy glass top stoves cos it's a joke

Welllll according to Defy, your glass on your GLASS top stove is not covered by warranty. So if you switch on the stove and the glass cracks, tough luck. Boom! That's R7k down the drain!

That's just a warning... you know... in case you were planning on buying a stove and then actually switching it on to use...

As far as they are concerned any time the glass cracks it's customer negligence. 🤔

But WAIT! That's not all... After that, they are prepared to send a tech out to you to tell you what's wrong with the stove... All for another R900. You know... Just in case you couldn't figure out that the problem is the cracked glass 🤯

I simply cannot believe they have gotten away with this all this while and are still able to sell glass top stoves! I'm guessing it's the retailers that allow this abuse to continue.

So unless you are buying a stove as an ornament... STAY AWAY FROM DEFY GLASS TOP

0
Replies (1)
Defy Appliances
Defy Appliances's reply27 Jan 2025, 07:25
Official
Good day Nazrene, 
We apologise for the inconvenience caused. 

As per your warranty terms and conditions for the unit- Fragile items such as glass are excluded from warranty claims. 
 
Warm Regards,
 
Customer Care Team
Defy Appliances (Pty) Ltd