COMPLAINT IGNORED : DEFY APPLIANCES

I wrote the following letter to The Managing Director, Defy Appliances (Pty) Ltd DURBAN; *** and never received even an acknowledgement. I then put the same complaint on their website and was simply ignored. URGENT : COMPLAINT: DEFY TOP LOADER AUTOMATIC WASHING MACHINE DTL147 (SILVER) #WIN I am very disappointed in my Defy Automatic washing machine. Date of purchase 1 October, 2017. The reason for buying a Defy product was that it came with a 3 year Guarantee and is South African made. Seeing it came with a 3 year guarantee, I felt assured that you definitely had faith in your product. The machine itself is working well in every aspect and I am very satisfied therewith BUT rust has broken out on three sides of the machine at the top seam. I wipe the machine with a dry towel after each time used and noticed the slight appearance of the rust some months ago but wasn’t overly concerned at the time but now it seems to spread faster? I do washing once a week – 3 bundles at most.

I have a Defy Dish**** 3, purchased on 11/9/2011 showing no signs of rust anywhere. Why the deterioration in the outer tub of your Washing machine product?

We've had only 2 washing machines in the last 55+ years that have lasted extremely well (Speed Queen and Whirlpool) until major problems gave headaches but NEVER a problem with RUST. The Defy inner tub is stainless steel but what is the outer tub manufactured from that rust appears after less than 3 years?

We are pensioners, in our 80's and can't afford to purchase another machine I eagerly await your comments in this regard.

I think this is disgusting!