MR
Magda R

1 reviews | Active since Feb 2014

13 Dec 2022, 09:54

Can't Complain about the service because there isn't any

We have logged a repair with Devy service centre on 02/12/2022. The technician came out on the 05/12/2022...looked a our fridge and said that the LED Display needs to be replaced...if there are no stock it needs to be ordered...okay so I phoned bow for the past week almost every day, just to be told the same story bu the operators, G****tso...Sibosiswe ect..they will escalate the query as to what is happening with the display...telling ME to pbone back tomorrow to find out what going on. There is absolutely NO communication from Devy whatsoever regarding this job and whats going on with the display order and when it will actually be fixed....after sales service and Customer service leaves you with a bitter taste in the mouth...very dissapointed in Devy...

0
Replies (5)
Defy Appliances
Defy Appliances's reply13 Dec 2022, 16:10
Official
Good Day, Magda.
Please accept our sincerest apologies for the inconvenience.

We are following up with relevant teams to get an update.
We will revert as soon as we have feedback.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
MR
Magda R's update14 Dec 2022, 16:33
Reviewer Update
Hi I did not get a call or a message. Can someone please phone me again.
19th of when are they reopening?
MR
Magda R's update15 Dec 2022, 08:44
Reviewer Update
That is the correct nr, the alte.rnative nr is that of my husband, ***. Thanks for coming back o me
My email is *** if needed
Defy Appliances
Defy Appliances's reply15 Dec 2022, 08:49
Official
No problem, Magda.
We will forward the above details to our Customer Service Team.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
MR
Magda R's update21 Dec 2022, 09:07
Reviewer Update
So here I am still waiting 21/12. How on earth can a company's after sales services be so bad? I actually told my mother not to buy a devy washing machine because of this. This was our last Devy product, never again.