1 reviews | Active since Dec 2021
Cannot rely on Defy
Top loader washing machine model no DTL160 1) I bought a new machine on 06/12/2021. I tried to use it on the 7th and it is leaking water. All connections are properly fitted. The technician came out on the 8th and discovered that the soap dish is leaking water. I had to provide him with sealer in order for me to use the machine in the meanwhile as he had to order a new unit. He advised that it will take more or less a week. This is now longer than a week and I am still waiting.
2) I put a load of washing in this morning and now the water is just draining out. This is unacceptable for a new machine and it has a "passed" sticker on.
3) I need this to be resolved asap. I am really dusgusted with this.
Desired outcome: REFUND or BRAND NEW MACHINE
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team