Cannot Rely on Defy

Without doubt, the most horrific after-sales service- or rather complete lack of- I've ever come across. Purchased a new Split oven/hob October 2014. In short, do date oven not working since day one. At any point of contact with Defy, it is evident that there is no structure or processes when it comes to service , repair and customer service. Countless and completely pointless 30 minute telephone conversations, with Jason, Donovan, Heather, Melanie... and another few *********** voices, resulted in our new Defy Oven, still out of order after Five Months. It seems like the only solution to the Defy saga, is not to Rely on Defy. .... And buy Something else..