WG
Wendy G
1 reviews | Active since Jan 2019
13 Dec 2021, 13:11
Buy Defy at your peril
I purchased a new Defy Washing Machine for my mother two weeks ago. She used it twice and now it will not turn on. We contacted the local Defy Service Centre today 13 December and were told that they cannot do anything without an instruction from the call centre. We call the call centre and are put on hold indefinitely. An email to *** sent on Friday 10 December has gone unanswered. In short, we literally cannot contact Defy. We are sitting with an unusable machine which cost us thousands. This is a disgusting way to treat customers and we would never consider buying 'South Africa's Leading Brand' again. Buy Defy at your peril.
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Replies (2)
Defy Appliances's replyOfficial
14 Dec 2021, 16:04Hi Wendy
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply14 Dec 2021, 16:04
Official
Hi Wendy
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
WG
Wendy G's updateReviewer Update
15 Dec 2021, 22:58We are happy to report that Defy has now made contact with us and that they are trying to resolve our problem. We hope the issue will be amicably resolved shortly.
WG
Wendy G's update15 Dec 2021, 22:58
Reviewer Update
We are happy to report that Defy has now made contact with us and that they are trying to resolve our problem. We hope the issue will be amicably resolved shortly.