Buy DEFY and suffer as there is no customer service afterwards

NEVER EVER WILL I BUY another DEFY product !!! The reason is because of their failure to answer or respond to any of the 4 emails I have sent them over the past 4 weeks via their website in regards to the issues I am having with my double door fridge. The double door fridge is according to Defy's service technician working ok, but how can he say that, when it continuously roars away and runs around 23 hours a day. Its only when Makro got involved with my complaint that I received this feedback, apart from that, all my website emails have been totally ignored. This is the worst customer service experience I have ever encountered in my life. My previous problem with this fridge (less than 2 years old) was when the freezer section stopped working, it took10 days to resolve this problem despite phoning every day for assistance. Defy has been in business for decades but with this type of service it will soon be on the s**** heap with the rest of the failed companies in SA