Broken washing machine

I bought washing machine at game in December 2024. Few months down the line like four months the washing machine started licking ad I thought maybe I used a lot of soap. I only use liquid soap for my clothes. The problem did not stop. I called gave they told mw they will log it with defy ad bring technician. The guy was very arrogant telling me he cannot see anything wrong it just that machine legs are not sitting okay. I told him it's not legs I need another machine or different brand. He said who will take the machine now cause I have coachroches in my complex maybe they eating the machine. I told him that I had my Samsung machine since 2008 with roaches in this house nothing happened to that machine I even sold it at cash converters with no problems. Now the machine is not doing anything not switching on when you switch it's written Err....I called game again reporting the problem , I told them that this time I do need need any technician I want refund cause this is definitely not for me this brand. My worry is if it has so many problems now what will happen when warranty is finished. I want defy to please fetch their machine cause I am starting to to suspect it was not new machine when I bought it. No new appliances can give so much problems in the short space of time. I also do not want any rude technicians coming to my house telling me about coachroches as if it's a first time seeing roaches. The machine was bought at cresta game customer number ***5.