Broken Defy Washing Machine

I had purchased a Defy Washing machine 8kg from Hirsch's in October 2022. I have been having endless problems with the machine. I have contacted Hirsch's several times in the last 6 months they just keep transferring me and cutting the call eventually they had sent two technicians who have done absolutely nothing and told me they are waiting for the warranty to expire because they will not replace the machine nor are they repairing it. Never again will I purchase a Defy appliance nor will I buy from Hirsch's because you can never get through to anyone nor did they help me to fix the machine